FAQs
Frequently Asked Questions
In General
How do I view or order products?
Please make sure your pop up control is disabled since all of our products are displayed in pop up windows. Please consult your software help guide for disable instructions.
How will I know if my order has been received?
Log in, then to go to the "Order History" section (located on the left frame). You will see all your orders along with their status and USPS tracking numbers.
How do I check the status of an order i have placed?
After placing your order you will receive a web confirmation and also an email confirmation.
Occasionally Hart Botanicals gives you the opportunity to take advantage of other special offers, by entering promo codes upon checkout. These promo codes are available for online orders only and cannot be applied to previous purchases. Only one promo code may be used per order.
Do you accept international orders?
Hart Botanicals is currently only shipping in the domestic US. We intend to expand in the near future to accommodate our friends around the world.
Can Hart Botanicals ship to PO Boxes/APO/FPO addresses?
Yes. USPS shipping allows for that.
Ordering from Hart Botanicals online is safe and secure. Once you click on "Order Review," you're on a secure server that uses Secure Socket Layer (SSL) advanced encryption technology. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. SSL makes it virtually impossible for unauthorized parties to read any of the information you send us via the secure server.
Hart Botanicals would like you to be satisfied with your purchase. If you would like to return a Hart Botanicals product, please refer to the RETURN page
Product Information
Are Hart Botanicals products 100% natural?
Hart Botanicals is a botanically based line, made up of natural herbal extracts and aromatherapy essential oils that are blended with water- based emulsions to provide results. Our key ingredients, whether botanically based or bioengineered from plant sources, are carefully selected based upon research demonstrating true efficacy.
The safety of our products is our top priority. The safety assessment of a cosmetic product takes into account the safety of the ingredients it contains regardless of their source. In fact, whether ingredients are naturally derived or man-made has no impact on their safety. What is more important is how much of the ingredient is used and how it is used in the formula.
Whenever possible, we use natural ingredients of the highest quality. In order to create products delivering the highest levels of safety and performance, when no reliable or effective natural ingredient is available we use a synthetic derivative. Our products contain no synthetic fragrance, no animal derived ingredients, are gluten free, and cruelty free.
Hart Botanicals is committed to providing products of high and consistent quality. Accordingly, the products developed must comply with all worldwide regulations and with the most stringent requirements of quality, traceability, and safety.